Wednesday, August 16, 2006

Things don’t come easy on iTunes

I know that I moaned about iTunes a few weeks ago, so bear with me as I report yet two more problems with the iTunes Music Store and its handling of my Podcasts.

First…? ever since iTunes corrected the Music Store pages for Electric Sky and Just One More Book a few weeks ago, the pages have been updating properly.? However, if you were subscribed to those pages before the problems were corrected, you are no longer subscribed.? That’s right,? the fix killed all of the iTunes subscriptions to those pages.? This means that you have to unsubscribe then resubscribe in order to have a working subscription to the Podcast.

Second… last week I submitted a new iTunes Music Store page for an outtakes feed of Electric Sky called ES2.? Within hours, iTunes had approved the submission and within a few hours of that, page number 179911576 for the ES2 Podcast was live and accurate.? Inexplicably, the page started pointing at the Electric Sky feed a few days later.? I reported the problem to iTunes the day that I made that discovery - Sunday.? I have heard nothing from iTunes on this request so I submitted? a second request today.? I’ll keep you posted.

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One Response to “Things don’t come easy on iTunes”

  1. Mark Blevis » Second time’s a charm on iTunes Says:

    […] It took two support requests, and, wow!? iTunes emailed me back within an hour of my second support request regarding the ES2 page.? It seems that the problem had to do with the source of the ES2 RSS feed as generated by PodPress, a tool that creates my RSS feeds and provides a media player on my website.? Apparently there is a problem with the way that it handles RSS feeds for category-based Podcasts.? I won’t bore you with the details. […]

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