Yesterday, in response to a blog post I made about an incident that occurred at The Westin Prince Hotel, I received a phone call from a hotel manager to inform me of changes they have made to improve their preparedness for any future emergencies. I was very impressed. Not only had they responded quickly to fix the various problems I pointed out, they took some of my suggestions and then made certain they contacted me to update me.

In a follow-up email, the gentleman I spoke with on the phone recapped what they have done.

• ordered a replacement transfer switch
• equipped all housekeeping staff with flashlights
• equipped all supervisors and managers with walkie-talkies which they must carry at all times
• provided refresher training on fire and emergency procedures
• incorporated emergency procedure refreshers in daily meetings
• continue to test fire systems on a monthly basis

If I had to guess, I’d say that The Westin Prince may be one of the safest hotels to stay in now.