Yesterday, in response to a blog post I made about an incident that occurred at The Westin Prince Hotel, I received a phone call from a hotel manager to inform me of changes they have made to improve their preparedness for any future emergencies. I was very impressed. Not only had they responded quickly to fix the various problems I pointed out, they took some of my suggestions and then made certain they contacted me to update me.
In a follow-up email, the gentleman I spoke with on the phone recapped what they have done.
- ordered a replacement transfer switch
- equipped all housekeeping staff with flashlights
- equipped all supervisors and managers with walkie-talkies which they must carry at all times
- provided refresher training on fire and emergency procedures
- incorporated emergency procedure refreshers in daily meetings
- continue to test fire systems on a monthly basis
If I had to guess, I’d say that The Westin Prince may be one of the safest hotels to stay in now.
If that is true then I’m very happy for all these poor employees working there as well all guest that stay there.But on my better judgment I’m not sure that this is true.Maybe some of it but not all…shouldn’t all people know what to do incase of emergencies?…not only managers.That hotel needs a lot of work and improvement.
Comment by me — October 2, 2007 @ 8:21 pm