2010.02.16

Media relevance at the crossroads

So much has changed in the media landscape over the last few years, particularly the rise of digital and the fall of traditional. I’ve spoken with many people in print and broadcast media about the ways digital has become an integral part of their job — for better and for worse — and I’ve been actively using digital technologies for communication, engagement and community building.

The fascinating thing is that the traditional and digital media camps seem to be talking about a similar struggle using different language, from different stages of maturity.

Relevance

Traditional media is struggling to maintain relevance while the world around it is swirling with information, insight and one of the most important trifectas of being able to report news when it matters: location, location, location. More is being demanded of journalists with diminishing systems of support to deliver what the public wants when the public wants it. I’ve met columnists that are expected to cover the stories of interest as well as shoot and publish video on the web and write a blog post that augments and drives traffic to — not competes with — their column.

Digital media is struggling to establish relevance while the world around it watches the signal-to-noise ratio of the flood of information with a critical and suspicious eye. There are no gatekeepers and with that no quality control which both helps and hinders the trustworthiness of the information for everyone except those that are in the community. There is no specific requirement for balanced reporting except the fear of reprisal.

Here’s a fantastic opportunity for traditional and digital folks to get together and learn from each other. The traditional folks can get some guidance on the tools, culture and multidiscipline approach and the digital folks can get some guidance on sources, responsible communication and picking the relevant parts of a story. While this is important at the ground level, it’s equally important for editors, publishers and management to get in on the discussion though I expect they’re generally dismissive/suspicious of the amateur or too absorbed in financial strains and broken business models to take the time out for this kind of discussion. Of course, I might be completely wrong and they completely open to the idea.

Seems like it might be time to bring these two folks to the table. I have some thoughts on how I’d like to help make this happen. If you’re interested, drop me a line.

2009.10.28

Hot and Cold media (part 5): you’re not competing with technology

…continued from Hot and Cold media (part 4): too much with too little

Issue #5: despite what you think, you’re not competing with technology

I’ve always been a fan of radio and the variety of programming it offered. When I was 13 I would wake up to the CHEZ 106 morning show. During breakfast I would listen to CBC (since it was on in the kitchen). After school I would turn on CHEZ, again. And, I would often set my alarm to listen to The Zero Hour at midnight, also on CHEZ. When I got my Sony WM-4, I listened to the radio even more. Even though I had my own cassette tapes to listen to — which I did — radio had something to offer.

Of course I also helped to raise the average daily television consumption statistics and have gone in and out of phases of being a newspaper junkie.

So, what changed when I got my first iRiver — the one with the built-in radio — and then an iPod and ultimately an iPhone? Why was it so easy for me to give up cable (beyond the fact that my wife-to-be didn’t have it and didn’t want it)? Why am I watching specific content online?

I don’t believe media organizations are competing with technology. Technology is just another delivery channel. About the only thing that portable media technology offers that the media organizations cannot through traditional delivery channels is time-shifting. The rest of the playing field is level.

I believe that the competition is with personality. Great personality breeds strong relationships.

I’ve done several informal surveys of people I know and the consensus is that radio lost its personality. As an added bonus, radio reduced playlists, over-specialized and over-homogenized their formats and programming. Portable media players allow consumers to program their own personality and expand the playlist from a limited 200 songs to a seemingly unlimited number of songs.

Ottawa’s CHEZ 106 is a great study. It’s billed as a classic rock station. If you judged classic rock by CHEZ’s playlist, you’d swear that genre begins and ends with about 250 records. In fact, I enjoy telling the story of being in my car and turning off CHEZ in the middle of Hotel California and six months later, back in my car, turned CHEZ back on in almost the exact same spot of that song.

It’s not just about the songs, either. I couldn’t find my own rhythm with the new style of on-air hosting. That applied with a number of local rock and pop radio stations. Even CBC had a few shows I left behind because I couldn’t connect with the style of the time. I’ve recently discovered new approaches and even new talent on some of those shows and have become a committed listener, again. The content hasn’t changed — the personality of the show, not just the host, has changed.

Television’s personality has also evolved. It’s a long tail coming out of the reality and pseudo-reality crazy, neither of which I really bought into. Talking with people about the reality craze is like talking about Rick Astley during the height of his fame — nobody admitted to listening to him, but his records were selling like crazy and he was playing a lot of sold out concerts. But I really didn’t listen to him.

The print publications that remain strong are the ones that have a strong macro-personality (the publication itself), or have outstanding micro-personalities (specific journalists or columnists).

In all variety of media, advancements in technology provide additional ways to reach audiences. If your personality is strong, people will continue to seek you out whether through traditional channels, through media streams online, on subscription-based content, podcasts or as programming on sites such as HULU. Each of those distribution methods offer new (possibly challenging) ways of revenue generation. How successful you are is based entirely on your personality and the relationships that personality breeds.

Suggestion: Focus on creating strong personality-based content and think more creatively about how to use technology to distribute that personality.

2009.10.21

Hot and Cold media (part 4): too much with too little

…continued from Hot and Cold media (part 3): it’s not the width of the wave

Issue #4: the risk of wearing people out or, worse, doing too many things badly rather than few things very well

When they first moved to digital, newspaper, radio and television organizations used the Internet as yet another channel to distribute content they’d already produced. There was little in the way of breaking news on the web because the media outlets didn’t have the knowledge or agility to get news on their website quickly. The Internet didn’t drive traffic to their primary channel, nor their primary channel to the Internet. They were competing with themselves and marginalizing both of their efforts in the process.

I’ll hand it to them now; they learned very quickly that the present of media and communications is the integration of digital and traditional modes of distribution and engagement. During a meeting I was in, yesterday, an accomplished and well respected public affairs professional referred to this as digital being part of the marrow of a communications campaign, not a graft on to it.

This recognition is important, yet it comes at a cost. shrinking budgets means fewer staff that are expected to do more. For people that have been in the business for a while, it’s a reinvention of their workflow and a lengthening of their day – I’m guessing at the same salary.

During a presentation he gave last spring, Ottawa Sun sports columnist Chris Stevenson explained that he is now expected to write his column, keep a blog that augments (not competes) with his column and produce a video for the Ottawa Sun website, all from the same fact finding missions. Where he used to carry a pad and pencil to take interview notes, now he seemingly has to write with one hand and operate a hand-held video camera with another. The intent is that each work he produces appreciates the value of the other.

Let’s return to my earlier study of the O’Brien trial. Here, the new normal (the integration of digital and traditional) may have been just a minor change in mindset and tools. Ottawa Citizen columnist Glen McGregor (legally) broadcasted courtroom proceedings over Twitter. It was like he was a digital court reporter for the public and the “tweets” (I’m guessing) became the notes from which he wrote is article. News junkies loved this because they followed unfiltered facts from the courtroom in real time from which they could make their own assessment of the situation. Then they could read Glen’s column the next morning to get some analysis. CBC Ottawa‘s Alistair Steele (radio) and Cory O’Kelly (television) found Twitter’s 140 character limit too restrictive so they tag-teamed short blog posts, focussing their energy on their deadlines and creating strong reports for the evening news. Unfortunately, that approach meant that on many days, digital seemed like an afterthought.

Suggestion: Realign production demands and deadlines. Overloading the journalist could lead to doing too much badly, worker burnout or (worse) diminish the personality of the column or media brand. Integrate digital in a way that becomes part of the existing workflow instead of adding more work to the flow. Or, find a way to spread out some of the work.

© 2005 - 2010 Mark Blevis. Design by SnowyDay