2010.02.16

Media relevance at the crossroads

So much has changed in the media landscape over the last few years, particularly the rise of digital and the fall of traditional. I’ve spoken with many people in print and broadcast media about the ways digital has become an integral part of their job — for better and for worse — and I’ve been actively using digital technologies for communication, engagement and community building.

The fascinating thing is that the traditional and digital media camps seem to be talking about a similar struggle using different language, from different stages of maturity.

Relevance

Traditional media is struggling to maintain relevance while the world around it is swirling with information, insight and one of the most important trifectas of being able to report news when it matters: location, location, location. More is being demanded of journalists with diminishing systems of support to deliver what the public wants when the public wants it. I’ve met columnists that are expected to cover the stories of interest as well as shoot and publish video on the web and write a blog post that augments and drives traffic to — not competes with — their column.

Digital media is struggling to establish relevance while the world around it watches the signal-to-noise ratio of the flood of information with a critical and suspicious eye. There are no gatekeepers and with that no quality control which both helps and hinders the trustworthiness of the information for everyone except those that are in the community. There is no specific requirement for balanced reporting except the fear of reprisal.

Here’s a fantastic opportunity for traditional and digital folks to get together and learn from each other. The traditional folks can get some guidance on the tools, culture and multidiscipline approach and the digital folks can get some guidance on sources, responsible communication and picking the relevant parts of a story. While this is important at the ground level, it’s equally important for editors, publishers and management to get in on the discussion though I expect they’re generally dismissive/suspicious of the amateur or too absorbed in financial strains and broken business models to take the time out for this kind of discussion. Of course, I might be completely wrong and they completely open to the idea.

Seems like it might be time to bring these two folks to the table. I have some thoughts on how I’d like to help make this happen. If you’re interested, drop me a line.

2009.09.16

Hot and Cold media (part 3): it’s not the width of the wave

…continued from Hot and Cold Media (part 2): celebrity and personality

Issue #2: focus on content, not delivery, in the “Age of Niche”

It’s not fun when “your” industry finds itself under huge external pressures that are well beyond your control.  The music industry has been struggling with this in several stages; first with MP3 files and then when Peer-to-Peer (P2P) networks made file sharing simple.  If you consider the reasons for this shift, you realize it had more to do with portability and ease of distribution — both of which came with simplified user interfaces — than it did with the product and the price.

Niche interests in news and entertainment is nothing new.  Music, movies and the media have organized their content by categories for years.  The distribution, though, has been largely about targeting the masses, not the specific audience that would most appreciate the specific product.  That’s the difference between a garden hose on spray or stream — there’s a lot of wasted water in the former.

These new technologies have made it easier for individuals to make choices specific to their own tastes.  In many respects this means further segmentation of the news.  More importantly, this means ensuring the delivery is structured so that each audience receives only the content it wants.

It takes more to reach the audience on its terms than just organizing the content by subject, it takes genuine knowledge of human interface and user experience — be that online, in broadcast media or print publications.

Suddenly the media organizations need to think a lot more about availability, accessibility and design in a variety of media channels, each of which has its unique features and challenges.

Suggestion: Spend the time to design your website and produce your media (traditional and digital) in a way that appeals, individually, to a large number of diversely focused interests. Pay special attention to the interface and the way you engage each audience — if it’s ugly, confusing or not engaging, noone will be interested.

2009.09.09

Hot and Cold Media (part 1): Media in the digital age

It’s easy to see that specializing and streamlining is not the beacon of fortunes the media conglomerates have been counting on. Radio and television in particular have been gambling on homogenized content and centralized programming in an attempt to make their content work on the widest scale possible; all of this at the expense of local interests and personalities that regional audiences can relate to.

Media organizations (including the CBC, Canada’s public broadcaster) have invested heavily in celebrity hosts in an attempt to shoehorn their idea of personality into ever shrinking program time slots. To save money, many radio stations have replaced live bodies with Voice Tracking (pre-recorded programming). Media organizations (newspaper, radio and television) have been forced to slash budgets, and with that, headcount. That means fewer people are being asked to do a lot more with a lot less.

I met one sports columnist last spring who explained that, in addition to having to meet and interview people for his column (for which he traditionally takes handwritten notes), he’s expected to shoot some handheld video of his guest to publish on the newspaper’s website as well as write a blog post to supplement, not compete with, his column.

While on a recent evening visit to a local radio broadcast centre from which four separate radio stations transmit, I observed that only one of the four had a live host at that hour and that was only because there was a planned competition between two rock songs for which a live host would be required to take callers’ votes. Two of the four were Voice Tracked following the evening news until the morning show. The remaining station has only one on-air host for the morning show; it’s Voice Tracked for the remaining 20 or so hours of the day.

In talking with a number of Program Directors, Journalists and Producers, I’ve heard a common mantra — the media organizations are competing against portable technology (iPods, etc…) and digital downloads. Then, as if to point out the mistaken approach by the conglomerates that own them and have driven much of the homogenization, they all point out that the key to success in this industry is appealing to local interests.

To keep my posts to a reasonable length, I’m going to spread my thoughts on the mistakes made by the media organizations and some possible solutions over the next few days.

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