For several years now, my father has been able to access his Sympatico mail through their hotmail.ca webmail service. Something changed a few weeks ago and he is consistently presented with an error message that reads as follows:

Redirection limit for this URL exceeded. Unable to load the requested page. This may be caused by cookies that are blocked.

When contacted, Sympatico tech support confidently offered that the solution is to delete ALL stored cookies — thanks for the effort, Sympatico. As it turns out, deleting cookies for live.com, hotmail.ca and msn.com solved the problem. However, adding those domains to the approved list of cookie providers does not solve any problems; my father still has to delete the relevant cookies at the beginning of each web session.

What has changed with Sympatico’s hotmail.ca service that Sympatico is keeping secret? Does anyone have a solution?