Tuesday, March 25, 2008

I’m done with Blackberry

For several months now I have struggled to get my Blackberry’s calendar to sync with iCal on my Mac. This is true with both Missing Sync and PocketMac for Blackberry. Today, my Blackberry started to chew up my address book — both in my computer and on the device. Hard to believe but it erased all but three contacts from my computer and nearly 200 from itself. Fortunately I had a backup.

I spent hours on the phone with Blackberry support today… hours! We worked through a number of troubleshooting options using PocketMac and eventually resynced the address book. Then, feeling lucky, we moved on to the calendar. After about 40 minutes of stalled calendar syncing we discovered that my Blackberry was systematically erasing all of the appointments in iCal. It was hard to say who was more shocked, me or the support tech who sounded amazingly stressed when we made the discovery. Luckily, I had a backup of iCal, too.

RIM has made it quite clear that they are far more committed to supporting their Blackberry devices on the PC platform.

I have a 7190 and a Pearl. Both are officially for sale.

 
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