Thursday, October 5, 2006

Step 2 - Service

I received an email from Apple that they’ve received my iPod and it’s on the surgical table right now being diagnosed.

While it may be killing me to be without my iPod, I have to admit that Apple’s service is much better than I had expected.  Having said that, when I needed to have my iRiver serviced, iRiver sent me a replacement unit ahead of requiring me to return the crippled one.

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6 Responses to “Step 2 - Service”

  1. James Says:

    I’m curious to know why you and Bob bought iPods. Listening to the CPB this year I came to believe you were iRiver people.

  2. Mark Says:

    It wasn’t an easy decision to abandon my beloved iRiver. A few things led me to make the decision. First, I went through four iRivers in about a year. That hit the pocket book - and does not account for the two that were replaced by iRiver because of electronic and button problems. Second, iRiver abandoned its coveted external mic and line-in feature; a feature that I used on more than a few occassions. Finally, when I compared products, features and cost, I discovered that Apple has the market cornered. I couldn’t justify the radio at the price so I went with capacity.

  3. Bob Goyetche Says:

    I was actually an Archos guy.. They came out with a hard disk based player about a year before Apple.. The last one though, wasn’t quite doing it for me, and I needed more HD space..

    For recording, the iRiver/Archos beat the crap out of the iPod, regardless of the accesory you plug into it.. Maybe because Mark and I have both professional-grade flash recorders we don’t need a multi-faceted machine anymore - a good player is fine…

  4. Dave Brodbeck Says:

    We use the iRiver FP 700 series for remote stuff, and I use it for the lectures. So, it is great for recording. The iPod has an ease of use that rocks though. Plus the integration with iTunes.

    Apple service is top notch. Now I am a bit of an apple fanboy, but, I use 3 OSs each day and use 4 computers. That said, I have never been able to talk to someone as conversant as me (when calling customer service) in computers, except when I call apple.

  5. James Whittingham Says:

    Now I’m thinking either you are a terrible clutz Mark or the top two brands of MP3 players aren’t very sturdy and reliable! I know all three of you use these things daily but shouldn’t they last longer than that?

  6. Mark Says:

    It does make you wonder, doesn’t it?

    I do use my equipment a lot, particularly my MP3 player, though I am anything but rough on these things. Okay… there was the time I dropped my iRiver and it fell perfectly between the grate of a sewer - like a swish in basketball. That was an accident. Every other piece of my gear that died did so from some design/mechanical failure.

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