Here we go, again! I called Rogers Wireless support earlier today and hung up when the voice message warned me of wait times in excess of 25 minutes due to “higher than normal call volumes”. So, I tried again – a few minutes ago – and hung up on a 20-minutes-or-more warning.
In the last year I’ve called Rogers Wireless support for two separate issues. The first began on March 17th and I blogged about higher than normal call volumes (15 minutes or more). What a coincidence that I’ve managed to catch them during higher than normal call volumes, on this second occassion. Or, could it be that higher-than-normal is the new normal?
Quick update… I just called Rogers – AGAIN! It’s 6:49pmET on Friday, April 6. Their outgoing message is from 5:00pmET on Thursday, April 5 and reports “higher than normal call volumes” and “hold times in excess of 20 minutes”.
Comment by Mark — April 6, 2007 @ 6:40 pm
And here I was thinking of switching to Rogers Wireless so I could bundle and get a better discount, hmmmm I think not.
Comment by KeithB — April 6, 2007 @ 6:43 pm
I think it’s time to interview Laura Penny, author of Your Call Is Important to Us, for Electric Sky.
Comment by Mark — April 6, 2007 @ 9:40 pm
[...] to call Rogers Wireless for some help and just like it was seven and eight months ago (see here and here) Rogers is experiencing higher than normal call volumes. This time the wait times are reportedly in [...]
Pingback by iPhone delays could be about Rogers support — November 4, 2007 @ 10:30 am
I think it's time to interview Laura Penny, author of Your Call Is Important to Us, for Electric Sky.
Comment by Mark — December 31, 2009 @ 3:01 am