Comments on: iPhone delays could be about Rogers support

By: Well, I did it…I got the iPhone | Yeah...I'm a geek

Well, I did it…I got the iPhone | Yeah...I'm a geek — Fri, 22 Aug 2008 19:19:09 +0000

[...] whole activation process with Rogers has been refined since the earlier reports of wait times and issues. All in all, the process took me less that 20 minutes to change plans, get the phone unbricked [...]

By: daryl cognito

daryl cognito — Tue, 06 Nov 2007 04:48:07 +0000

Mark, markspace’s missing sync is a must have. I like my blackberry, but the pocketmac makes puppies cry. the 40 bones I spent on missing sync pays for it’s self everyday.

As for the iphone and Roger. I’ll say it here, the iphone will not come to canada. I won’t speculate as to why Roger’s and apple won’t play nice, but the iphone will not land in canada.

By: Mark

Mark — Mon, 05 Nov 2007 00:43:13 +0000

True enough. I’m just bitter that Rogers has decided to not support the Mac market.

I haven’t tried missing Sync. Blackberry seems to have endorsed the PocketMac Sync Manager so I went with that. It may be time to try Missing Sync.

By: Maurizio

Maurizio — Mon, 05 Nov 2007 00:24:14 +0000

I don’t think the delay is over Rogers customer service, otherwise there’s no way Apple would have gone with AT&T in the US. ‘Fact is, the iPhone is a GSM phone, and now that Rogers owns Fido, they’re the only game in town.

I think the delay is over the fact that Rogers doesn’t want to offer Apple flat data packages for iPhone customers like in the US. Greed not horrible customer service is holding up a deal.

On the subject of sync software: Have you tried Missing Sync for Blackberry to sync your Mac and phone? I use Missing Sync for Palm with my Treo, and love it.

By: Mark

Mark — Sun, 04 Nov 2007 19:41:26 +0000

Thanks, Maurizio. The number you gave me puts me in the same queue. So, I decided to wait. The wait ended up being much shorter than the reported 35 minutes.

It turns out that Rogers doesn’t support the PocketMac SyncManager, though they DO support the Desktop Manager. I asked if I’m paying the same amount for support as the PC users are and the technician said yes. So I asked why they don’t support or offer a discount to Mac users. His response was ‘We’re only tech support and we aren’t trained on PocketMac SyncManager but you do have to pay the same monthly fee for your device and service as the PC users who we support.’

NICE!

By: Maurizio

Maurizio — Sun, 04 Nov 2007 17:36:14 +0000

Try dialing the Rogers Mobile Data Centre directly:
Cellular Inquiries (within Canada) 1-800-565-6009
Cellular Inquiries (outside Canada) 1-877-764-3772

By: Derek K. Miller

Derek K. Miller — Sun, 04 Nov 2007 17:05:25 +0000

Check out this saga of trying to get Rogers support online.