2010.07.26

A different take on globalization

Some time ago, Whitney Hoffman, Andrea Ross and I published a conversation about myopia in community, social media and personal projects. The premise of our talk (without having listened to the recording since we published it) is that seeking to understand means achieving both a broader and deeper view of the world around you and tying it to language you can understand.

In his 2010 TEDTalk How to listen to global voices, Ethan Zuckerman explains that a myopic view of the world comes from not looking beyond ourselves, and living in a world in which data doesn’t always travel faster than atoms (as much as we might wish to believe otherwise). Mr. Zuckerman makes a fantastic case for exposing ourselves to different languages and cultures, and seeking to understand that which we don’t.

2010.07.19

Re:porter

The latest edition of Porter Airlines‘ re:porter magazine features the article The Warmest Welcome about ramp supervisor Lloyd Watson. What makes this particular article remarkable is the obvious passion Lloyd has not only for his job, but for putting the interest of the people he serves and works with ahead of his own interest — and by doing so, makes himself feel accomplished.

If you love what you’re doing, you don’t notice how hard you’re working. I’ve always liked to exceed my customers’ expectations. If someone’s flight has been delayed by a storm, say, and I can help them make up the time they’ve lost, they leave the airport with a smile on their face, and that’s the kind of thing that makes my day.

On behalf of the people you’ve helped, Lloyd, thank you!

2010.07.16

Why you should pay attention to “some guy”

Fleishman-Hillard and Harris Interactive published the findings of their Digital Influence Index (DII) study nearly three weeks ago. As part of the FH Digital team, I participated in the analysis of the Canadian data which offered significant insight into digital public affairs. I blogged my five highlights on PoliticalView.ca (the FH Ottawa group blog).

We published a series of videos about the DII, sharing the findings with a sector-specific view. A standout video for me features John Sparks, the general manager of our Calgary office. John does a great job explaining in plain English why digital matters, how corporate executives are approaching communication the wrong way and why people pay attention to “some guy”.

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