Tuesday, July 15, 2008

Making online video interactive

It was standing room only at the offices of Overlay.TV today for the second Social Media Breakfast Ottawa. The presenter, Rob Lane, President and CEO of Overlay.TV, shared how his company is turning the passive video consumption experience into one of engagement with viewers in the online world.

This podcast features excerpts of Rob’s presentation as well as comments from some of the participants of the event — including Bryan Person, founder of the Social Media Breakfast phenomenon.

 
icon for podpress  Making online video interactive [16:42m]: Play Now | Play in Popup | Download
Friday, July 4, 2008

Networks as Rabbits and Turtles

During her presentation at PAB2008, Whitney Hoffman provided her analysis of a fledgling and still relatively unknown podcast network that had great promise when it was launched last September. Whitney outlined what appears to be a breakdown in communications, lack of transparency and possibly the use of bloated claims to market the network to would-be members and sponsors. The problem is that the network never gelled as a cohesive group and has been unable to establish a community among members and audience.

In fairness, most podcast networks have had a difficult time making a success of themselves; the most public of these being Podshow which is trying to distance itself from its earlier mistakes as it goes through its reinvention as an entertainment company.

I believe that there are two types of networks in this space: the Rabbit Network and the Turtle Network.

The Rabbit Network seeks to build market share for financial reasons. These networks face two distinct challenges. First, the early adopters of new media (including podcasting) were hobbyists that struggled with the delivery and/or production of their content. This is in no way a knock at the content creators because most of the content that was (and still is) being produced was fresh and (in some cases) edgy. The content they were creating, though, was marketed to commercial interests that had a difficult time identifying any commercial appeal. This is particularly true where the second challenge comes in — the business model. It’s hard to convince potential sponsors and investors to take a financial risk on an unproven and relatively disruptive technology. The value couldn’t be measured so the potential sponsors avoided the risk. Traditional business models were used where new business models were merited. Because the big players preferred to play safe, the word about the podcasting didn’t move as quickly. This means that it was hard to establish, and ultimately appreciate, the value of the media.

Having said that, there have been some notable sponsorships. As Whitney points out, though, it is unclear whether the sponsorships were achieved based on genuine metrics. Regardless, there is data that suggests some so-called small scale podcasts have greater penetration and engagement than the shows that are getting the big sponsorship deals.

The Rabbit Networks usually make a big splash when they launch and become marginalized over time. Some people believe this is because mainstream media loses interest or that the latest and greatest Rabbit Network has come along to replace the one thatís making the same mistakes as its predecessors. Based on my understanding, the Rabbit Networks almost always disintegrate because of hidden agendas and lack of communication.

The Turtle Network is a group of like-minded content producers that band together in a show of support and to help promote one-another’s shows. There is no expectation of financial gain and in many cases the bond is a mutual (and sometimes vocal) disinterest in sponsorship and advertising. These networks have no specific goals and, for the outsider, appear to be nothing more than a public pronouncement of friendship and a way to help listeners identify content that the producer(s) enjoy.

It’s easy to be dismissive of the Turtle Networks since they never really seem to accomplish anything. However, their organic approach to building and engaging an audience, and their quietly-chug-away approach to creating programs, means that they serve a niche that will follow them and forgive them their absences and production mistakes. The Turtles survive because of their regular, honest and transparent communication.

Perhaps networks haven’t succeeded, yet, because noone’s figured out a way to cross-breed a Rabbit and a Turtle.

Tuesday, June 17, 2008

Karma Marketing

Saul Colt and Mike McDerment of FreshBooksI had the chance to hang out with Saul Colt and Mike McDerment of FreshBooks yesterday. They were in Ottawa to be remarkable with their current and prospective clients. It may not seem that traveling to eat a meal with people is particularly remarkable. It is. It’s just one of the many ways in which FreshBooks engages in something that Saul calls Karma Marketing.

While I learned a lot about their approach from Saul during a lunch gathering, it was the insights that Mike and Saul shared at Third Tuesday Ottawa that brought it all together. They talked about driving from Florida to Texas in a van, stopping in fourteen cities along the way to dine and engage with customers. During that trip they unwittingly connected some of their customers to work on their own projects and engage in new opportunities. They talked about following their customers’ online activities (not in a stalking kind of way) and making sure to acknowledge personal and corporate victories, and do token gestures for people having bad days (sending flowers) or pining for something Canadian (shipping mustard and Triscuits around the world). In many cases, they use the phone, noting that email is an incredibly ineffective way to communicate.

If Karma Marketing is the umbrella to the FreshBooks approach, then two powerful statements offered by Mike outline an approach to make that happen.

  • I take care of my team; my team team takes care of our customers; our customers take care of our business.

The FreshBooks approach of having all new hires start by answering the phones and handling customer calls is a brilliant way to ramp up new hires on customer engagement and relationships, as well become familiar with the service that FreshBooks sells. It doesn’t stop there. Each employee does their reserve period on the phones on a rotational basis — like milu’im in the Israeli army.

As the evening wrapped up and people started to disperse, Saul joined the group I was with and offered some advice he suggested will save us spending $20 a year on a new Seth Godin book. “Be remarkable”, he said.

As I walked home, I remembered the book, Creating the Service Culture, which I’ve blogged about before. The premise of the book (written in the 1980’s) is that services and products are becoming more homogeneous so companies must distinguish themselves by how they manage their customer relationships. That sounds like FreshBooks.

Tuesday, June 3, 2008

Social Media Breakfast Ottawa 1

Bryan Person started it all in Boston, now Simon Chen, Ryan Anderson and Rob Lane bring the franchise to Ottawa when Ramius hosts the first Social Media Breakfast Ottawa on Tuesday, June 10 beginning at 7:30am.

The event features guest speaker, Adrian Salamunovic, co-founder of DNA11, a company that pioneered the creation of personalized artwork from the DNA of its customers.  Adrian will tell the story of how buzz about DNA11 spread from blogs, to magazines, to TV and mainstream media.

At the time of this post, there are seven spaces left for the event.  You can register here.

See you on Tuesday.

Wednesday, May 21, 2008

Government 2.0: from community participation to co-creation

I’m a huge fan of case studies so I’ve been looking forward to this session by Mark Kuznicki and Sean Howard. This is one session with a specifically built-in audience largely of government employees, consultants to government and government relationship representatives of private sector companies (including what appeared to be a lobbyist-by-another-name).

This was the first session today in which the presenters asked each participant to introduce themselves and their work — which speaks to either the size of the crowd or the type of presenters they are.

When the Metrolinx (the greater Toronto Transportation Authority) posted an RFP for the redesign of its website, Robert Ouelette put the challenge to the Toronto blogging community: “what should the Metrolinx website look like?“. This led to the creation of Toronto TransitCamp, an event modeled after BarCamp to bring together the most passionate 1% citizens to engage with the Metrolinx and each other with the vision that the Transit Camp would not be a complaints department but a solutions playground.

The key drivers behind TransitCamp are that the current public consultation process is broken, the best ideas do not come from within anyone organization and Black Swan ideas always come from unexpected and unplanned places.

Here’s the best part — Metrolinx was invited and they came. In fact, a representative was in attendance of this session!

Metronauts was formed; a group of individuals engaged in a process that is still in its early stages. That is, they are still in phase one of a three-phase process. As such, final results were not available for this case study.

Metronauts identified three methods of gathering insights:

  • Explicit: specific ideas and solutions offered by informed and engaged citizens
  • Tacit: insights derived from observing the interactions and conversations of informed, engaged and enabled
  • Latent: needs that are not known until they are seen for the first time

The BarCamp model was adapted for the purpose of achieving specific results. This includes an evolution to the law of two feet which permits those who are not getting anything out of a particular session to leave the session, to explicitly telling participants that if they are not getting anything out of a session that they are obliged to leave and find another session which will allow them to contribute.

Part of the process has been gathering tags that help participants to identify words that describe their TTC experience and associate elements that play into the importance of their TTC experience.

Metronauts has managed to create a safe third-space for all participants in the process. The means that the Transit Camp experience has been incredibly positive and productive and is leading to human-centered solutions that will benefit the service providers and consumers — crowdsourcing and collaboration at its best.

One of the greatest challenges is the control of communications from the government; public servants are not permitted to engage in the online dialog on behalf of the government. This can marginalize the commitment and transparency of the government in the eyes of the community. Success depends on the appointment of a community evangelist that can speak freely, with authority and without the continuous and per-engagement clearance of the legal department. Any organization that is committed to progress and remarkability needs to have its own RichardAtDell.

Note: this presentation will be on slideshare tagged mesh08.

Thursday, April 17, 2008

Let’s save 75 lives in 2 weeks!

I donated blood this morning for the first time in years. For the purpose of this post, let’s suppose that today was the first time I donated blood.

I was amazed to learn that a single donation by a single person will save three lives in five days. That’s right! A blood donation has immediate impacts. It doesn’t sit in a bank while organizations figure out how and where to use it. It saves lives this week! Lives in your own local community. And it only takes 10 minutes. Well, 20 or so once you factor in the paperwork, etc…

How about a reasonable challenge? I would like to know that 25 people in my social network have made a blood donation by April 30. That’s 75 lives saved in two weeks. I believe we can do that!

Wednesday, April 16, 2008

Geek Dinner Ottawa, April 23

With the nudge of Mitch Joel (Six Pixels of Separation) being in town, Robin Browne (DaBizBlog) has organized Geek Dinner Ottawa to take place on Wednesday, April 23 at 6:30pm at the Blue Cactus Bar and Grill (2 Byward Market).

If you plan on going, please drop a comment here so that we can track numbers for the reservation.

(Note: I’ve withheld the URL for the Blue Cactus Bar and Grill because the site automatically plays annoying music when you connect)

Friday, April 4, 2008

Thoughts on organizing a conference (part 1?)

Mark Blevis sound connectionsI enlisted the help of some friends to share experiences and ideas related to conference and unconference organizing. The hope is to kick off a conversation in which everyone — conference organizers, sponsors, participants, vendors, etc… — contributes and makes future events more smooth, successful and creative.

Contributors

Conferences mentioned

Participate in the conversation. Leave a comment on this post or a record a voice comment at +1.206.350.6487.

 
icon for podpress  Thoughts on organizing a conference (part 1?) [35:13m]: Play Now | Play in Popup | Download
Sunday, March 16, 2008

Sean McGaughey declares K7 Days

Canadian podcaster and musician Sean McGaughey has launched an initiative call K7 Days (in Facebook) to increase voice feedback for fellow podcasters.

The K7 reference is an acknowledgement that most podcasters use the free K7.net voice feedback service which provides a Seattle-based phone number and emails digital recordings of voice messages to the user of the service.

Sean’s blurb reads as follows:

A lot of podcasters use the free K7 voicemail service to receive voice comments. A drawback of the service is that like many free internet services, if you don’t use it for 30 days, you lose your K7 number. I also know that podcasters love to receive voice feedback, so I have a simple proposal:

I am declaring the 7th, 17th and 27th of each month as K7 days. On a K7 day take 7 minutes to leave voice feedback for some of your favorite podcasts.

I am all for this. By the way, the voice feedback number for MarkBlevis.com, JustOneMoreBook.com and ElectricSky.net is +1.206.350.6487.

Thursday, March 13, 2008

Putting social networking back into the community

FriendsRollThere has been a growing trend of online services designed to build social networks in centralized and sometimes closed environments. While there are merits to this approach, the abundance of options is crippling and confusing. Invariably, everyone must join every site and we’re left chasing each other around. This has created an artificial sense of centralization in a decidedly decentralized environment.

No matter how many different tools are made available, I know I can always find my social network at the home base of each of its individuals. In most cases that’s the blog site of each individual.

Last week, 76 design launched two new WordPress plugins designed to put the power of social networking back where it belongs… in the hands of the community. I particularly like the idea of their FriendsRoll plugin (which I have installed on my site ***). It allows members of my network to connect with me on my own site, and I on theirs. And because the plugin goes with my own site, there are no concerns about privacy. I will not share or sell the information that my network provides to me. I will not post targetted advertisements on my website based on aggregate marketing information collected during the process of establishing the technological friendship. Indeed, the 76 design plugins don’t even allow the collection of this information.

Facebook may be convenient, but it’s far from respectful. To that end, expect a post from me tonight or tomorrow on yesterday’s Facing up to Facebook session at the University of Ottawa.

 
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